Warranty Information

Warranty Overview

• Coverage: Manufacturing defects and workmanship issues
• Claim window: Report within 30 days of delivery (recommended)
• Resolution: Replacement, refund, or other support depending on the case

Note: Some products may include additional manufacturer warranty terms. If stated on the product page, those terms apply.

What Is Covered

STAR EXCLUSIVE LLC stands behind the quality of our products. If your item arrives with a verified manufacturing defect or workmanship issue, we will work with you to provide a reasonable resolution.

• Defects in materials or construction present at the time of delivery
• Issues such as broken zippers, stitching defects, or structural problems that are not caused by misuse
• Damage that occurred during transit (with photos and packaging details)

What Is Not Covered

This warranty does not cover issues caused by factors outside of normal, intended use, including:

• Normal wear and tear (scuffs, fading, scratches, minor fabric pilling)
• Damage caused by misuse, improper care, accidents, or alterations
• Damage from exposure to extreme conditions (heat, chemicals, heavy moisture) outside intended use
• Issues reported long after delivery where the cause cannot be verified

How to Submit a Warranty Claim

To submit a warranty claim, contact us and include the information below. Providing complete details helps us resolve the issue quickly.

• Order number
• Email address used at checkout
• Product name and a short description of the issue
• Clear photos of the issue and (if applicable) the shipping box/packaging

Recommended claim window: within 30 days of delivery. For shipping damage, contact us within 7 days of delivery.

Resolution Options

If your claim is approved, we may offer one of the following, depending on the situation and product availability:

• Replacement of the same item (or a comparable item if unavailable)
• Refund to the original payment method
• Other support solutions appropriate to the case

Refund posting times vary by bank/payment provider after approval.

Disclaimer

This Warranty Information page provides general guidance and does not create additional rights beyond applicable consumer protection laws. Some states do not allow certain limitations, so parts of this policy may not apply to you.

Contact

If you have questions about warranty coverage or need to submit a claim, contact us:

This Warranty Information page may be updated from time to time. Please contact us if you need help with a warranty-related issue.