Returns & Refund Policy

Quick Summary

• Return window: 30 days from delivery
• Condition: Unused, in original packaging (where applicable)
• Damaged/defective: Report within 7 days of delivery with photos
• Refunds: Issued back to the original payment method after inspection/approval

Return Eligibility

To be eligible for a return, items must be requested within 30 days of delivery and should be returned in unused condition, with the original packaging and included accessories (if applicable).

Returns that show signs of use, damage caused after delivery, or missing parts may be refused or may receive a partial refund, depending on the situation.

Non-Returnable Items

Certain items may not be eligible for return for hygiene or safety reasons, or where otherwise indicated on the product page. Examples may include:

• Items marked as final sale or non-returnable
• Items returned in used condition
• Items returned without original components/accessories (where applicable)

If a product page includes specific return limitations, those details take priority.

How to Start a Return

To request a return, please contact us and include:

• Order number
• Email address used at checkout
• Item(s) you want to return and reason for return
• Photos (required for damaged/defective claims)

Once approved, we will provide return instructions. Please do not send returns without approval, as we may not be able to match them to your order.

Return Shipping

Return shipping costs are generally the customer’s responsibility unless the return is due to a verified defect, damage in transit, or an incorrect item received. If a prepaid return label is provided, the cost may be deducted from your refund unless otherwise stated.

Exchanges

If you would like an exchange, contact us with your order number and the item you want to exchange. Exchanges are subject to product availability. In many cases, the fastest way to receive a different item is to request a return (if eligible) and place a new order.

Refunds

Once we receive and review your return (or verify a damaged/defective claim), we will notify you of approval or rejection. Approved refunds are issued to the original payment method.

Refund processing times vary by payment provider. After approval, please allow additional time for your bank or card issuer to post the refund to your account.

Damaged, Defective, or Incorrect Items

Damaged in transit / defective

If your order arrives damaged or defective, contact us within 7 days of delivery with your order number and clear photos of the item and packaging. We will review and offer an appropriate resolution (replacement, refund, or other support).

Wrong item received

If you received the wrong item, contact us as soon as possible and include your order number and photos of what you received. We will help correct the issue.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. We will do our best to help, but cancellations are not guaranteed once an order is processed or shipped. If your order has already shipped, you may need to follow the return process after delivery (if eligible).

Contact

For return and refund questions, please contact us and include your order number for faster support.

This Returns & Refund Policy may be updated from time to time. If you have questions, please contact us before returning any item.