Order Tracking

How to Track Your Order

1. After your order ships, you will receive a Shipping Confirmation email with a tracking link and/or tracking number (when available).
2. Click the tracking link in that email to view the latest carrier updates.
3. If tracking is not yet active, please allow time for the carrier to scan the package. Updates may take 24–48 hours after shipment.

Common Tracking Questions

My tracking says “Label Created.” What does that mean?

This means the shipping label was generated, but the carrier may not have scanned the package yet. Tracking typically updates once the package is picked up or scanned at the carrier facility.

Tracking hasn’t updated for a few days. Is that normal?

Occasional delays can happen due to carrier processing, routing, weather, or peak shipping periods. If tracking hasn’t changed for an extended time, contact us and we will help you review the status.

My package shows “Delivered,” but I didn’t receive it.

Please check your mailbox, front desk, or building reception area, and ask household members or neighbors. Carriers may also place packages in secure locations. If you still cannot locate it, contact the carrier for delivery confirmation. You can also contact us for assistance.

Need Help Locating Your Order?

If you need help, please contact our support team and include the following:

• Order number
• Email address used at checkout
• If available: tracking number and carrier name

We typically respond within 1–2 business days.

Contact Information

Tracking information is provided by the carrier and may change as the package moves through their network. This page is intended to guide customers on how to locate and track their orders.