Frequently Asked Questions (FAQ)

General Questions

What products do you sell?

We sell premium organization products including luggage organizers, travel bags, cosmetic and toiletry bags, car interior organizers, and everyday storage solutions.

Where is STAR EXCLUSIVE LLC located?

Our business address is 377 VALLEY RD #1293, CLIFTON, NJ 07013, USA. We operate as an online retailer serving customers across the United States.

Do you have a physical store?

No, STAR EXCLUSIVE LLC is an online-only store. This allows us to focus on delivering premium products directly to our customers.

Ordering

How do I place an order?

Simply add your desired products to the cart, proceed to checkout, and complete your purchase using our secure Shopify checkout.

Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible. Once an order has been processed or shipped, changes may no longer be possible.

Will I receive an order confirmation?

Yes. After placing your order, you will receive an order confirmation email with your order details.

Shipping & Delivery

Where do you ship?

We currently ship to addresses within the United States.

How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery times vary depending on the carrier and destination and are shown as estimates at checkout when available.

Will I get a tracking number?

Yes. Once your order ships, you will receive a shipping confirmation email with tracking information when available.

Returns & Refunds

What is your return policy?

We accept return requests within 30 days of delivery for eligible items that are unused and in original condition. Please see our Returns & Refund Policy page for full details.

How do I request a return?

Contact our support team with your order number, email address used at checkout, and reason for return. Do not send items back without approval.

When will I receive my refund?

Approved refunds are issued to the original payment method. Processing times vary depending on your bank or payment provider.

Payments

What payment methods do you accept?

We accept major credit and debit cards, Shop Pay, Apple Pay, Google Pay, and other payment options supported by Shopify checkout.

Is my payment information secure?

Yes. Payments are processed securely through Shopify. We do not store your full payment details.

Customer Support

How can I contact customer support?

You can reach us by email or phone. Please include your order number for faster assistance.

This FAQ page is intended to provide general information and may be updated as our policies or services change.