Shipping & Delivery

Shipping Summary

• Shipping region: United States
• Processing time: Typically 1–3 business days
• Tracking: Provided by email when your order ships (when available)

Where We Ship

STAR EXCLUSIVE LLC ships to addresses within the United States. If shipping is not available for your location, checkout may prevent you from placing the order.

Order Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed. Processing includes verifying order details, preparing items for shipment, and handing the package to the carrier.

Business days do not include weekends or major U.S. holidays.

Estimated Delivery Time

Delivery times vary based on your destination and the shipping method shown at checkout. Estimated delivery windows may be displayed during checkout when available.

Please note: delivery times are estimates. Carrier delays may occur due to weather, routing, peak seasons, or other factors outside our control.

Shipping Rates

Shipping rates are calculated at checkout based on your address, package size/weight, and the selected shipping option (if multiple options are available). The final shipping cost is shown before you complete your purchase.

Tracking Your Order

When your order ships, you will receive a Shipping Confirmation email with tracking details (when available).

• Tracking may take 24–48 hours to update after a label is created
• Carrier updates are provided by the shipping carrier and may refresh intermittently

Address Accuracy

Please ensure your shipping address is accurate and complete at checkout. STAR EXCLUSIVE LLC is not responsible for delays or delivery issues caused by incorrect or incomplete addresses. If you notice an error, contact us as soon as possible—changes may not be possible once an order has shipped.

Delayed, Lost, or Damaged Packages

If your package is delayed

Carrier delays can happen. If your tracking hasn’t updated for an extended period, please contact us and we will assist you in reviewing the shipment status.

If your package shows “Delivered” but you didn’t receive it

Please check your mailbox, front desk, reception area, and with household members or neighbors. Carriers sometimes place packages in secure areas. You may also contact the carrier for delivery confirmation. If you still need help, contact our support team.

If your order arrives damaged

Please contact us within 7 days of delivery with your order number and clear photos of the package and product. We will review and help resolve the issue.

Contact

If you have questions about shipping, delivery, or tracking, contact us and include your order number for faster support.

This Shipping & Delivery page may be updated from time to time to reflect operational changes. Delivery estimates shown at checkout (when available) are not guaranteed.